Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. I had to excuse myself due to work obligations. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. He opened our folder and I was able to point out the document we were working on the previous night. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. As such, we returned the next morning and sat in David's (finance manager) office to go over options. He truly went above and beyond to make us feel valued and understood.Īfter going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. I cannot say enough good things about this gentleman. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. My wife and I went in to look at a Lincoln Navigator L Reserve. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. TL DR: 1st finance manager (David) didn't know what was going on prior to our meeting payments were almost 50% more. Odometer is 11795 miles below market average! 21/26 City/Highway MPGIce White 2022 Hyundai Santa Cruz SEL. Recent Arrival! New Price! CARFAX One-Owner. Located in Tomball, TX / 1,112 miles away from Rutland, ND worst experience ever!!! AutoCheck Vehicle History Summary I just grabbed my purse and left as tears just started to drop. they were talking over me and turned into a complete disaster. I need the bank phone number to clarify this information! That’s when everything went completely crazy! The finance lady lost it and was extremely rude to me!! I felt like I was going to explode as I’m trying to explain my concern and they are refusing to give me a phone number to call. I stopped her again and asked her why that amount? She then got the car salesman to come and attempt to explain that it was a “added bank fee” I said that doesn’t make sense to me and I’m starting to not feel good about this. Finally made it over to finance department where I was in the middle of signing paperwork when I realized how close I was to signing an extended warranty I never agreed to that would cost me an additional 2k!!! I stopped her and asked why that was added if I never agreed to any add-ons! She replied “ it’s not going to cost you anything extra, you’re payment will stay the same!!” I said, No I don’t want it so she snatched the paper and began printing a new bill of sale when I looked at it I realized the car price was $10,995. I was presented with payment amount and term then asked to sign in agreement. Decide to test drive and agreed to move forward with purchase.Īfter 2 hours of negotiation with banks due to being an older vehicle, financing was not as easy but finally got an approval. I carefully chose a used 2012 Kia optima that was listed for $8995. I was excited to buy my teen daughter her first car. Located in Arlington Heights, IL / 543 miles away from Rutland, NDĢ022 Hyundai Santa Cruz Limited Phantom Black Apple CarPlay & Android Auto, Auto-Leveling Suspension, Automatic Temperature Control, Heated & Ventilat.
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